The technology is improving at a rate which was unprecedented in the human history. New equipment, software, and tools appear at every corner, and frankly, it is a good time to be alive for business owners. The dizzying amount of innovations in the field of GPS and vehicle industry brought a new wave of progressive tools for businesses. So what are these innovations? Well, from cloud computing to IoT and mobile solutions to self-driving cars there are a lot of intriguing technologies but among them; telematics, has completely changed every aspect of business operations.
Telematics is the new buzzword in the business world because of the groundbreaking features it brings to the table. When it was introduced 15 years ago, telematics was only seen as a means to record vehicle locations and route information. However, over the years it transformed into a sophisticated and effective management tool that is now a vital part of every fleet company. The day-to-day schedule of a fleet operation can be a challenging task, but with the help of a management system, it can be organized and efficient.
How does telematics change the way businesses operate?
All tracking devices are designed to record GPS data and digital information such as locations, driving activity, and fuel usage. Machine to machine or as they are more commonly known as M2M SIM cards are then used by the device to transmit all the data to a central server. Today’s fleet managers can use these large amounts of data to manage a fleet of vehicles and drivers with ease.
All mobile devices, computers and GPS devices can be considered telematics devices due to their communication and data-collection capabilities. Companies can create a hub of information and quickly upload every piece of relevant information from route plans to checklists to customer locations; which drivers and managers can access on the go. The ability to have digital access to all the relevant information allows the management to run seamless operations. Other industries such as racing teams have been using telematics; helping them build strategies and analyze the driver performance for years now. It is past time for fleet businesses to benefit fully from telematics as well.
Fleet companies always seek new ways to improve fuel economy and reduce maintenance costs. Telematics technology can be used to track, store and analyze vehicle and driver data which can be used to detect drivers who are speeding, pressing the brakes too hard or idling for hours. Continuous employee and vehicle tracking keep your business on track 24/7 through accountability. Drivers make better decisions when there is a tracking device which records their every movement, and even if they decide to take a detour, the system will notify the manager to warn the driver to revert to their original route. Maintenance appointments can be scheduled accordingly as well with the engine error codes provided by the telematics device. Preventive maintenance is imperative to keep a healthy fleet which in return lowers the repair and fuel costs. Telematics is a massive factor in the fleet economy as it can be used to save tremendous amounts of money on fuel and other expenses.
From a business standpoint; having accurate, live data at hand about routes and trip times can be extremely helpful in planning for shorter routes thus reducing costs. But the safety of drivers and the security of vehicles as well as the assets are just as important. Live monitoring allows the managers to detect any irregularities in driving patterns, route violation and any similar occurrences that can endanger the well-being of drivers and put company assets at risk. Proper security measures can be taken so accidents, thefts, and other mishaps can be prevented before they even happen.
One of the major annoyances for businesses is to provide an accurate ETA for customers. Whether it is a delivery or a service request, it used to be an impossible task to notify customers and tell the exact time for when their delivery or service agent arrive at their doorstep. These seemingly small matters can turn into massive issues for the company and cost a lot of money in the long run. All that is ancient history for businesses that utilize telematics technology; dispatchers and field supervisors can inform the customers about delays, bill them accurately or provide exact arrival times down to minutes. Customer experience is a decisive factor in future of a company; people tell everyone if they had bad service and you don’t want that to happen to your company. Telematics can help a business retain customers, gain new ones by satisfied customer referrals.
A fleet management system and the proper use of telematics data meant being well equipped and prepared for any challenge a fleet operation can throw at you. By utilizing these advanced technologies, the fleet industry can eliminate issues related to driver and vehicle performance. Telematics is a must have for all fleet businesses that want to operate efficiently. Things that seemed impossible for businesses 20 years ago, now happen thanks to technological marvels like telematics systems.